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Corporate information

Bullyid is registered under The Pacifist LTD as private limited company in the United Kingdom, with company number 12592950.

Registered office

71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

Chief Officer 

Agita Pasaribu, LL.B., M.A


Although Bullyid takes all reasonable care in preparing and checking the content of this website, it does not guarantee the accuracy or completeness of any information contained on or provided in connection with this website. Bullyid shall not be responsible for any loss or damage caused, directly or indirectly, by your use of this website or the information contained on this website.

Bullyid does not guarantee that the functions contained in this website will be uninterrupted or error free, that defects will be corrected, or that this website or the server on which it runs are free of viruses or bugs.

Links to third party websites do not amount to an endorsement of such websites or the material contained therein by Bullyid. Links from this website are provided as an information service only, and Bully.id takes no responsibility for the content of external websites.

Privacy and data protection

Bullyid is committed to protecting the privacy of people who visit this website. Please read our privacy and data protection statement.

Information we collect

If you visit this website we will collect the individual identification number assigned to your computer when you connect to the internet. This is known as an ‘IP address’ and is automatically logged by our web server and used to facilitate your access to the website. However, we do not use IP addresses to identify visitors to the website. We collect this data simply to monitor overall trends in our site traffic to help us improve the site and deliver a better web experience.

When you send us an inquiry via email, or through filling a form on the website, you may give us personal information about you. This could include: your name, your date of birth, your postal address, your email address, and your telephone number.

What we use this information for

Bullyid will only use your personal information collected through this website to respond to your queries, and, occasionally, for the purposes of measuring trends in the visitors to our site.

Confidentiality and disclosure

Bullyid does not normally disclose your personal information to third parties except to service providers acting on its behalf under the strictest confidentiality conditions and with your consent. 

We may however, in exceptional circumstances, give the personal information you supply to us to other agencies without your consent – such as local authorities or the police – to comply with specific legal requirements. This is normally for one of two reasons – either to prevent harm to you or another person – or to comply with child protection requirements. 

Your rights

You have the right to access the personal information that we hold about you, to ask for that information to be corrected and, in some circumstances, to object to our processing of your personal information. If you wish to exercise any of these rights or have any other questions about this privacy statement, please email feedback@bullyid.org.

Changes to notice

Bullyid reserves the right to make any changes to this legal notice, the privacy statement, and other aspects of this site at any time. Please check this page regularly for any changes.

What Experts prohibited to do and perform during online counselling through Bullyid’s platform?

During the performance of online counselling, experts are prohibited from:

  • performing online counselling outside Bullyid’s platform (Bullyid’s App and/or web platform);
  • providing inadequate information to users;
  • performing false information or consultation beyond the experts’ competency;
  • requesting irrelevant supporting information, file and/or data from users;
  • committing any disgraceful, intimidating or violent acts towards users during online counselling;
  • committing any invasive acts through online counselling;
  • charging fees other than or higher than those determined on Bullyid’s platform;
  • issuing health or any kind of certificates.

Refund and Cancellation

Bullyid acts as a conduit to arrange professional services, and those services are paid to the Experts through their Experts Agreement with Bullyid. Generally refunds for unused time are not granted because the experts charge for time that is scheduled to be used, much like other medical professionals. However, customer service reviews refunds on a case-by-case basis in conjunction with the experts. We make accommodations if unique or legal circumstances (medical, death, disability, court orders, etc.) dictate the reason for the refund request. If a refund is not granted, usually we are able to make accommodations some other way such as a credit for future service.

If there is something you believe we could do differently to improve your Bullyid experience, please let us know by contacting us at legal@bullyid.com.

If you wish to cancel the confirmed booking appointment, we are able to refund the full amount you paid, deducted with bank transfer and/or card fees within 7 working days with minimum notice of cancellation 48 hours before your scheduled appointment.


Our service is confidential, and unless we believe there’s a risk of harm or it’s a legal requirement, we will always protect your confidentiality and not pass on your personal details or any other information that could identify you without your permission. Our live chat set to always remain anonymous, we only ask for personal information if you contact us through contact form or by email, from there we will only be able to identify whether you are children or a person below 18 years old.

The following examples explain how and when we may have to disclose information, both with and without your permission.

  • We can always share information with other people/agencies if we have your informed consent to do so.
  • If you give us reason to believe that you or someone else is at risk of significant harm, we may need to inform another agency such as social services or the police. Unless that risk is imminent we will discuss the situation with you before disclosing anything.
  • If we suspect that a child or young person is at risk of harm we must inform children’s services. This is a legal requirement.
  • Bullyid is often asked by the media or organization/institution to provide ‘case studies’ for educational purposes and/or to explain the impact of crime on individuals and to illustrate the wider issues around a particular crime. We do so only with the written and informed consent of the individuals involved.
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© 2020 The Pacifist Ltd registered in England and Wales with company number: 12592950